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Frequently Asked Questions
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Each piece is handcrafted in our atelier.
Production typically takes 1–3 weeks depending on the design and seasonal demand.
Once dispatched, delivery takes approximately 9–12 business days via DHL Express.
Yes — we offer complimentary worldwide shipping on all orders.
International orders may be subject to customs duties and import taxes.
Due to the handcrafted nature of our products:
- We do not accept returns or exchanges under normal circumstances
- Custom-made and altered products are strictly non-returnable
If there is a production-related issue:
- Please contact us via WhatsApp within 48 hours of delivery
- Provide photos or videos of the issue
Approved claims are processed after inspection.
Yes. Each piece is carefully crafted in our private atelier with attention to every detail.
Colors may slightly vary depending on lighting and screen settings.
Yes, we offer made-to-measure pieces.
Please note:
- Custom-sized items are non-refundable and non-exchangeable
📩 Email: Info@avenantluxurylinens.com
📲 WhatsApp: +90 505 743 60 36