سياسة الاسترجاع
Returns & Refunds
At Avenant Luxury Linens LTD, each piece is meticulously handcrafted with exceptional attention to detail.
Due to the nature of our products, we do not accept returns or exchanges under normal circumstances.
Made-to-Measure & Custom Orders
Please note:
●Products made to custom measurements are strictly non-refundable and non-exchangeable
●The customer is fully responsible for providing accurate measurements
●Our company is not responsible for incorrect measurements provided by the customer
Altered Products
●Any product that has been modified upon customer request (including length adjustments, tailoring, or alterations)
➡️ is not eligible for return or exchange
Production & Quality Control
All products are carefully inspected and documented with photo and video recordings during the production process to ensure quality and traceability.
Defective or Faulty Items
If you believe your item has a production defect:
●You must contact us via WhatsApp within 48 hours of delivery
📲 WhatsApp Number +90505 743 60 36
Please include:
●Order number
●Clear photos/videos showing the issue
Return & Inspection Process
If your request is approved:
●The product must be returned to us
●It must be unused and in original condition
●Original packaging must be included
Once received, the item will be examined and compared with production records.
Refund Approval
✔️ If the issue is confirmed to be caused by our production:
👉 Refund will only be processed after the product has been received and inspected
Shipping & Customs Fees
●Shipping costs are non-refundable
●Any customs duties, taxes, and return shipping fees will be deducted from the refund amount
Color Disclaimer
Please note:
●Product colors may slightly vary due to lighting conditions and screen settings
Contact
📩 Email: Info@avenantluxurylines.com
📲 WhatsApp: +90505 743 60 36
Atelier: Cevat Pasa Mh. Eczaci Rifat Gunvar Sk. No:1/1 D:5 Canakkale/Turkey
Registered Office: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
